Industries / For ecommerce stores
Answer every customer email without living in your inbox
Order questions, returns, supplier emails and store notices all land in one inbox. Clarity sorts them as they arrive, drafts replies to the questions customers ask every day and moves the notifications out of the way.
What Clarity does with each email
Four emails like the ones that land here, and what happens to each one.
| From | Subject | Label | What Clarity did |
|---|---|---|---|
| Customer | Where is my order #1043? | To Respond | Reply drafted |
| Customer | I'd like to return the blue one | To Respond | Reply drafted with your return steps |
| Store platform | New order #1051 | Notification | Filed |
| Supplier | Restock date for SKU 220 | FYI | Filed |
What goes wrong today
The same question fifty times a week
Where is my order, can I return this, do you ship here. Each answer is the same, and each one takes time.
Supplier email gets lost among orders
The restock date you were waiting for sits between two hundred order notifications.
Notifications drown the inbox
Every sale, review and payout sends an email. The customer who needs a person is in there somewhere.
How Clarity handles it
Sorts every email as it lands
Each email gets a label the moment it arrives: To Respond, FYI, Marketing and the rest. You can add your own labels by writing the rule in plain words.
Drafts replies in your voice
Replies to real questions wait in your Drafts folder, written the way you write. You read them, change what you want and send.
Uses the facts you give it
Save your hours, policies or prices once. Drafts use them, so every answer says the same thing.
Catches the threads that went quiet
When someone stops replying, the follow-up is already drafted. It stops the moment they answer.
Not sure what to hand over?
Most people aren’t. Run the free report and it shows what arrives in your inbox and what Clarity could take. Or book a call and we’ll look at it with you and set it up the way your business runs.
What it won’t do
Send a reply you haven’t seen, unless you write a rule that tells it to.
Mark an invoice paid on an amount alone. The payment has to name the invoice.
Close a task without an email that shows it was done.
Questions
Does Clarity send emails on its own?
Not unless you tell it to. By default every reply waits in your Drafts folder until you read it and send it. You can write a rule that replies for you, but that is your choice.
Does it work on a shared address like info@?
Yes. Connect the shared address the same way you would connect your own mailbox, with its Gmail or Outlook login. Clarity then works on that inbox like any other.
Do I have to set it up myself?
Labels and drafts start working as soon as you connect. For order tracking, payment matching or anything specific to how your business runs, book a call and we set it up with you.
See what Clarity would do with your inbox.
Connect your inbox and the report shows what arrives, what waits too long and what Clarity could take off your plate. Nothing is sent.